ALTUXO specializes in IT solutions supporting enterprises in the areas of customer communication management, management and optimization of business processes
Customer Communications Management
Managing communication with customers in the company and supporting the building of a coherent company communication strategy. They include a number of tools supporting the processes of generating and distributing documents, messages and customer communications.
Business Process Managament
BPM solutions enable the management of business processes in the enterprise. They include both tools for modeling business processes (using BPMN or other notations depending on needs) and modules enabling the launch of ready-made process applications based on defined models, their monitoring, control and supervision.
WorkForce Optimization
WFO solutions support the management of business processes in the Contact Center related to, among others: with quality management, human resources management (including consultants’ competences, graphics, training) as well as provide full insight into the state of Contact Center processes by providing detailed information related to business goals (KPI – Key Performance Indicator, CSF – Critical Success Factor, Balanced Scorecard ).